RETURN POLICY

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit, an exchange or full refund.

Please see below for more information on our return policy.

 

  • Returns

All returns must be postmarked within twenty (20) days of the purchase date. All returned items must be in new and unused condition, in their original packaging with labels attached.

 

  • Return process

To return an item, please email us by clicking on the button located at the bottom of this page to obtain a Return Merchandise Authorization (RMA) number.

After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, the fulfilled return form and mail it to the following address:

 

Abalone

Attn: Returns

RMA #

CV39, La balise Marina, 90606

Black River, Mauritius  

 

Please note, you will be responsible for all return shipping charges, and any loss during transport. We strongly recommend that you use a trackable method to mail your returned item. 

 

  • Refunds

After receiving your returned item and inspecting the condition of it, we will process your request for a store credit, an exchange or full refund. Please allow at least seven (7) days from the receipt of your item to process your store credit, exchange or full respond. We will notify you by email when your return has been processed. 

 

  • Exceptions

For damaged products, please email us by clicking on the button located at the bottom of this page to arrange a store credit, an exchange or a full refund.